{"id":201,"date":"2023-12-18T10:30:00","date_gmt":"2023-12-18T10:30:00","guid":{"rendered":"https:\/\/www.vivushub.com\/vivus\/interface\/faq\/?p=201"},"modified":"2026-07-23T14:35:53","modified_gmt":"2026-07-23T13:35:53","slug":"processing-refunds","status":"publish","type":"post","link":"https:\/\/www.vivushub.com\/vivus\/interface\/faq\/processing-refunds\/201\/","title":{"rendered":"Processing Refunds on Met IRL Creator."},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issuing Refunds <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Occasionally, an event may be cancelled or postponed due to unforeseen circumstances e.g., bad weather, artist not turning up and more. Organisers may opt-in to issue refunds to the attendees. To do this, please send us a support request using the <a href=\"https:\/\/www.vivushub.com\/vivus\/?adFor=events&amp;requireAction=yes#contactHomeForm\">contact form on our home page<\/a>. The request should include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name.<\/li>\n\n\n\n<li>Email address (what you used to sign up).<\/li>\n\n\n\n<li>Event name and Event link.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requesting Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are you having problems with your orders e.g., couldn&#8217;t attend the event, events cancelled, etc.? Refunds are issued at the organiser&#8217;s discretion except in the case where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The event has been cancelled or you didn&#8217;t receive your order. <\/li>\n\n\n\n<li>Fraudulent reseller tickets.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund, speak to the organiser to issue a refund or contact us to issue refunds for reseller tickets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can mediate the interaction between you, the organiser or the reseller. To do this, <a href=\"https:\/\/www.vivushub.com\/vivus\/?adFor=events&amp;requireAction=yes#contactHomeForm\">reach out to us using our contact form<\/a> and include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name.<\/li>\n\n\n\n<li>Email address (what you used to sign up).<\/li>\n\n\n\n<li>Event name and link.<\/li>\n\n\n\n<li>Why do you want a refund e.g., organiser event or resellers?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>How long does it take to process a refund?<\/strong> When we issue a refund, it takes around 3-5 working days.<\/li>\n\n\n\n<li><strong>Do you issue a full refund?<\/strong> We do not offer a full refund. We issue refunds, less the processing\/check-out fees.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Issuing Refunds Occasionally, an event may be cancelled or postponed due to unforeseen circumstances e.g., bad weather, artist not turning up and more. Organisers may opt-in to issue refunds to the attendees. To do this, please send us a support request using the contact form on our home page. The request should include the following: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,2],"tags":[48,47],"class_list":["post-201","post","type-post","status-publish","format-standard","hentry","category-met-irl-creator","category-vivus-hub","tag-asking-refunds","tag-refunds"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Processing Refunds on Met IRL Creator. - Vivus Hub FAQ<\/title>\n<meta name=\"description\" content=\"How does vivus hub process refund? 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